Terms of Service.

Consilios™ ("Consilios," "we," "us," or "our") is a document intelligence platform that allows users to upload, store, and query their own documents using artificial intelligence. These Terms govern your access to and use of our website, platform, API, and related services (collectively, the "Service").

By creating an account, accessing the Service, or clicking "I agree," you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and accept these Terms in full. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@consilios.ai if you suspect unauthorised access to your account.

You may not share your account, sell access to your account, or allow others to use it. Each subscription is for a single user unless explicitly purchased as a multi-seat plan.

You agree not to use the Service to:

• Upload, store, or process content that is illegal, defamatory, obscene, or infringes the intellectual property rights of others
• Attempt to reverse-engineer, scrape, or extract data from the platform beyond normal use
• Circumvent any security or access control measures
• Upload malware, viruses, or any code designed to disrupt or damage the Service
• Resell, sublicense, or commercialise the Service without written permission
• Use the Service in any way that violates applicable local, national, or international laws or regulations
• Deploy the widget embed feature on websites that target children under 13, contain illegal content, or that you do not own or have authority to modify
• Create shared answer links containing content that is defamatory, confidential to a third party, or that you do not have the right to make public

We reserve the right to suspend or terminate accounts that violate these restrictions without prior notice.

You retain full ownership of all documents and content you upload to the Service ("Your Content"). By uploading content, you grant Consilios™ a limited, non-exclusive licence to process and store that content solely for the purpose of providing the Service to you. We do not claim any ownership rights over Your Content.

You represent and warrant that you have the legal right to upload all content you submit and that doing so does not violate any third-party rights, confidentiality obligations, or applicable laws.

Our use of your personal information and document data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key commitments:

• Your documents are never shared with other users or third parties
• Your content is never used to train or improve any AI model
• All data is encrypted in transit and at rest
• Your data is stored in the United States (us-east-1) by default; Enterprise customers may elect EU data residency (eu-central-1, Frankfurt) — see Privacy Policy §10 and §11
• Transfers from the EEA for US-region accounts are governed by EU Standard Contractual Clauses (see Privacy Policy §10)

EU/EEA business customers. If you are a business located in the EEA or UK and you upload documents containing personal data of your employees, customers, or third parties, you act as a data controller and Consilios™ acts as your data processor. You should request and sign a Data Processing Agreement (DPA) before uploading such data. Contact privacy@consilios.ai to obtain a DPA.

Business plan account holders may generate widget API keys to embed a Consilios™ chat interface on third-party websites. By using this feature, you agree to the following additional terms:

Key security. You are responsible for keeping your widget API keys confidential. Do not expose keys in publicly accessible source code repositories or client-side JavaScript outside of the widget script. If a key is compromised, revoke it immediately from your settings. A widget key grants read-only query access to your documents — it cannot be used to upload, delete, or manage documents or other keys — but you remain responsible for all queries made using it.

End User responsibility. When you deploy the widget on your website, you become the data controller for your End Users (visitors who submit questions through the widget). You are solely responsible for:

• Disclosing to your End Users that their questions are processed by Consilios™ AI
• Obtaining any consent required under applicable privacy law (including GDPR, CCPA, and any other applicable regulation) before End Users submit queries
• Including appropriate disclosures in your website's privacy policy
• Ensuring the widget is not deployed on websites directed at children under 13
• If you are an EEA/UK business deploying the widget to process End User personal data, executing a DPA with Consilios™ as described in Section 6

Quota. All queries submitted through widget keys count toward your account's monthly query quota. You are responsible for monitoring usage and upgrading your plan if needed.

Indemnification. You agree to indemnify and hold harmless Consilios™ from any claims, damages, or liabilities brought by your End Users arising from your deployment of the widget, including claims arising from inadequate privacy disclosures or failure to obtain required consent.

Business plan account holders may create an Enterprise Workspace and invite other registered users ("Workspace Members") to collaborate within that workspace. By creating or accepting a workspace invitation, you agree to the following:

Workspace owner responsibilities. As a workspace owner, you are solely responsible for: (a) ensuring that invited Workspace Members are authorised to access the documents shared within the workspace; (b) revoking access promptly when a member should no longer have it; (c) compliance with any applicable data protection obligations arising from granting third parties access to uploaded documents; and (d) ensuring that Workspace Members are aware of and agree to these Terms of Service.

Workspace Administrator (planAdmin). The workspace owner may designate one or more Workspace Members as a planAdmin. A planAdmin can manage document group assignments and view workspace activity logs on behalf of the owner, but cannot upload, delete, or ingest documents, create or delete document groups, or invite or remove team members. The workspace owner retains full administrative control and is responsible for all actions taken by planAdmins within the workspace. A planAdmin's actions are recorded in the workspace audit trail.

Document groups and access control. Documents within an Enterprise Workspace may be organised into named groups. Access to each group is configured per member by the workspace owner or planAdmin. Members may only access documents within their assigned groups; documents not assigned to any group are visible to the workspace owner only. Deleting a document group does not delete the documents — they revert to owner-private status and are no longer accessible to any team member until explicitly reassigned. Members whose access was scoped solely to the deleted group lose all document access.

Workspace Member obligations. By accepting a workspace invitation, Workspace Members agree to be bound by these Terms of Service and to use the workspace solely for the purposes authorised by the workspace owner. Workspace Members may not attempt to access documents outside their assigned document groups.

EU data residency. Enterprise accounts may be configured for EU data residency, in which case all document data is stored and processed within AWS eu-central-1 (Frankfurt, Germany). This election is made at account creation time and cannot be changed after documents have been uploaded. Contact us before account setup to request EU data residency.

Quota. All queries made by Workspace Members (including planAdmins) count toward the workspace owner's monthly query quota. The workspace owner is responsible for monitoring and managing usage across all members.

Revocation. The workspace owner may revoke any Workspace Member's access at any time. Upon revocation, the member immediately and permanently loses access to workspace documents and query history. Consilios™ bears no liability for disruption caused by access revocation.

Account holders may create publicly accessible shared answer links (consilios.ai/s/…) containing a question, an AI-generated answer, and source document names. By creating a shared answer link, you acknowledge and agree that:

• The shared content is accessible to anyone with the link — there is no authentication or access control on shared links
• You are solely responsible for ensuring the shared content does not include confidential, personally identifiable, privileged, or otherwise sensitive information belonging to third parties
• Consilios™ is not liable for any harm arising from content you choose to make publicly accessible through this feature
• Shared links expire automatically after 30 days
• We reserve the right to remove shared content that violates these Terms or applicable law

Paid plans are billed monthly or annually in advance. All fees are non-refundable except where required by law. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period, after which your account reverts to the Free plan or is closed, per your selection.

We reserve the right to change pricing with 30 days' written notice. Continued use of the Service after a price change constitutes your acceptance of the new pricing.

EU/EEA consumers — right of withdrawal. If you are a consumer located in the European Economic Area, you have a statutory right to withdraw from this agreement within 14 days of subscribing ("cooling-off period"), unless the provision of digital content has begun with your explicit prior consent and acknowledgement that you thereby lose your right of withdrawal. By starting to use the Service immediately upon subscribing, you acknowledge that performance of the contract has commenced at your request, and you consent to the consequent loss of the right of withdrawal for services already performed. This does not affect your statutory rights for services not yet performed during the cooling-off period.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, CONSILIOS™ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated answers will be accurate, complete, or suitable for any particular purpose. You are responsible for independently verifying any information obtained through the Service before acting on it. This applies equally to answers delivered through the widget embed feature and to Enterprise Workspace Members.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONSILIOS™ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

You agree to indemnify, defend, and hold harmless Consilios™ and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; (d) your violation of any third-party right; (e) your deployment of the widget embed feature, including any claims by End Users; (f) your administration of an Enterprise Workspace, including any claims by Workspace Members; or (g) any shared answer link you create.

All rights, title, and interest in the Consilios™ platform, software, design, trademarks, and branding — excluding Your Content — are and remain the exclusive property of Consilios™. Nothing in these Terms transfers any intellectual property rights to you. You may not use our name, logo, or trademarks without prior written permission.

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, if we believe you have violated these Terms or if we discontinue the Service. Upon termination, your right to use the Service ceases immediately, all widget API keys are revoked, all Enterprise Workspace memberships you administer are dissolved, and all shared answer links associated with your account are removed.

You may terminate your account at any time by contacting us at legal@consilios.ai or through your account settings. Following termination, we will delete your data in accordance with our Privacy Policy.

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes by email or by a prominent notice on the platform. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Service shall be resolved by binding arbitration under the rules of the American Arbitration Association, on an individual basis. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the above, if you are located in the European Economic Area or United Kingdom: (a) the binding arbitration and class action waiver provisions in this section do not apply to you; (b) you may bring disputes before the competent courts of your country or territory of habitual residence; and (c) your statutory rights under applicable consumer protection and data protection law (including GDPR) are not limited or excluded by these Terms.

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm, regardless of the above.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Consilios™ with respect to the Service and supersede all prior agreements, representations, and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Questions about these Terms? Contact us at legal@consilios.ai.